Tech Support
The Infogile Global Customer Support (GCS) organization provides world-class technical support that enables our customers to effectively utilize their IT Solutions to meet their business goals.
We provide more than just basic technical support - we are committed to delivering services that exceed your expectations and ensure an optimal return on your IT investments.
Infogile Global Customer Support provides companies:
 Scalable support offerings that fit a wide range of needs
24x7 technical support through Infogile ILink
Global coverage and a local presence
Technical support in English and in local languages where available
Continuous focus on performance improvement & quality assurance
Multiple channels of communication
Functional as well as Technical |
|
Our packages consist of the following progressive levels:
- Standard Support provides you with access to a world class team of Support Engineers, continuous product enhancements and state-of-the-art Web tools.
- Priority Support includes extended access to technical support beyond normal business hours, as well as aggressive response times for your production-down issues.
- Enterprise Support features "follow the sun" coverage managed by your Designated Support Engineer. The Designated Support Engineer provides you with extensive product line expertise and acts as a single point of contact for your support needs.
In addition to the one of the above basic plans, supplemental packages such as the Designated Support Engineer, Developer Support, After-Hours Assistance etc. are available to meet your business needs.
A Custom Fit For Technical Support
Infogile’s service-level offerings start with an aggressive base package and then give customers the option to select only those supplemental support services needed. Companies can later rearrange their service packages to match their ever-changing business model.
To learn more download the Infogile Global Customer Support Brochure (pdf)  click here |
